Returns & Exchanges
At TheraPetMD, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day return policy for all unworn and unwashed pet apparel and accessories.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of pet hair.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing