Frequently Asked Questions
Everything you need to know about our premium pet-inspired fashion and accessories.
How do I determine the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth and neck circumference, leaving two fingers of space for a comfortable fit.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn fashion items with original tags. For hygiene reasons, items must be free of pet hair and odors to qualify for a refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
Are your materials safe and sustainable?
Yes, TheraPetMD uses non-toxic, pet-safe dyes and high-quality fabrics like organic cotton and reinforced nylon to ensure durability and comfort for sensitive skin.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.
Do you offer matching sets for pets and owners?
We do! Our 'Mini-Me' collection features coordinated hoodies, bandanas, and scarves designed for both pets and their humans to wear together.